Rental Terms & Conditions The customer accepts responsibility for order accuracy. Please carefully review all information including delivery location, delivery and pick-up times, products and quantities, as well as contact details and information. Order inaccuracies may result in additional fees outlined ln the terms and conditions section of this contract. All rentals are reserved on a first come, first reserved basis and remain subject to availability until a signed quote and deposit are received.
Orders/Order Updates: Reservations may be made online or over the phone. We require a 50% non-refundable deposit on all orders. The remaining 50% is payable four days prior to delivery. Changes less than four days prior to the delivery will be accommodated on a best-efforts basis based on inventory and needs. Linen orders must be finalized four days prior to event date so we have sufficient time to coordinate with our linen partners. Please contact us for updates to your orders.
Pick up orders: Pick up orders will be by appointment only. Pick up windows will be provided in our quote. Renter is responsible for ensuring vehicle is large enough to transport rentals securely and safely. Should the vehicle not be large to transport all requested rentals, the renter will have the option to cancel the order for a refund less the deposit and administrative fee, convert to delivery (reloading or delivery fees may apply), or arrange for another pick up window (additional administrative fees may apply). Renter acknowledges the risk of potential vehicle damage related to loading or unloading of rentals and agrees to hold BW Party Supply, its owners, operators, employees, or agents harmless of liability for damage to the exterior or interior of customer’s vehicles as a result of this process.
Return orders: Order returns will be by appointment only. Return windows will be provided in our quote. Renter is responsible for returning all equipment timely. Missing return windows may result in additional administrative fees. Failure to return equipment on the specified date may incur additional daily rental fees. Missing or broken equipment may incur replacement costs. Renter acknowledges the risk of potential vehicle damage related to loading or unloading of rentals and agrees to hold BW Party Supply, its owners, operators, employees, or agents harmless of liability for damage to the exterior or interior of customer’s vehicles as a result of this process.
Delivery: Deliveries are made to an exterior, ground floor location. For deliveries to any other location, please refer to set up and breakdown services below. Tables and chairs will be stacked upon arrival. After the event, items must be stacked and ready for pick up at the same location they were delivered. Should the rentals need to be collected because they were not returned to the same location as drop off, renter shall be responsible for paying breakdown fees as described below. Delivery fees will be applied based on distance from our warehouse in Norwalk, CT. Our minimum delivery fee is $80, but may be more due to location. Rentals are typically delivered 1 – 2 days prior to your event and will be picked up within 1 – 2 days post-event. Please contact us if you need a same day rental. It is the responsibility of the renter to inform BW Party Supply of potential delivery obstacles, including, but not limited to, driveways that are not accessible by truck, narrow doorways, stairs, or small elevators. We are not responsible if equipment cannot be loaded to a specific location due to obstacles.
Repeat delivery fees are only assessed when our drivers are unable to drop off or pick up rentals within a specified time frame. Our drivers make every effort to contact renters to ensure timely and courteous service. If we are unable to reach the renter and need to come back at a different time, additional fees may apply.
Set up and breakdown services: As an added service, upon confirmation of your order, Customer may arrange for us to assist with the set up and break down of our rentals at your event location. Additional fees apply to set up and breakdown services. These fees cover our crew’s time. Fees are $35/hour/crew member, minimum one hour. Customer agrees to indemnify and hold harmless BW Party Supply LLC and its owners, operators, and other personnel from any and all liability, claims, damages, costs, and expenses arising from our team assisting with set up and breakdown of events.
Tableware products: Tableware products such as china, silverware, glassware, serving utensils, etc should be free of any loose food particles before being returned or picked up by BW Party Supply. Should items be returned with food still on the products, a cleaning fee may be assessed. Fees will be determined based on the number of items that are part of the order, not the number of items returned dirty, due to the fact that each item will need to be wiped down prior to being washed. Fees are applied as follows: 1 – 49 items: $35. 50 – 99 items: $70. >100 items: $100.
Safety and instruction: Proper and safe use is the responsibility of the renter. Customer is solely responsible to observe and follow all safety rules and regulations required by any local, state, or government agency. Customer also acknowledges they are qualified to use items rented. Tent stakes and/or straps are attached to the tents and ground for the safety of the renters and their guests. Any modifications, changes, or adjustments to tenting by the renters may put the renter, guests, property, and equipment at risk of harm, damage, or worse. Renter assumes all liability and risk should they decide to adjust anything.
Damage Waiver Charge: The customer accepts damage waiver charges, BW Party Supply agrees to waive any claim against the customer for accidental damage to equipment rented under this contract. Damage waiver charge does not cover abuse, vandalism, lost items, or theft. Damage waiver charge is not insurance and customer is limited to 20% of the replacement cost of equipment damaged beyond repair. Damaged equipment does not relieve the customer of their obligations under this contract; all rental fees are due and payable in full.
Permits and Licenses: Customer agrees to obtain, at their expense, and provide a copy of upon request, prior to installation of any equipment, all necessary permits, licenses, or permissions required for the event. BW Party Supply will furnish any additional information regarding its equipment necessary for the renter to obtain their permit upon request.
Weather-related risk: Tents are temporary structures and could possibly collapse during severe rain, snow, or windstorm. Evacuation of tents in high winds, snowstorms, or extreme lightning is recommended. You agree that in the event of a predicted or actual storm or excessive winds, we may dismantle any previously installed rented tents and related items to ensure safety of all persons. Customer assumes all weather-related risks involved in holding an outdoor tented event.
Site survey: Customer shall mark out all underground obstructions and/or utilities along with the placement of the tent. BW Party Supply will not be liable for any damage caused there to. Customer is to provide a suitable surface for tent erection. BW Party Supply will not assume any liability for damage caused by staking, i.e. holes, cracks, or any other surface or subsurface damaged arising out of the erection or dismantling of a rented tent.
Site preparation and tent installation: The Renter must provide clear and unobstructed access for delivery vehicles and installation crews. All furniture, vehicles, decorations, lawn equipment, and other obstacles must be removed from the installation area before the crew’s arrival. Renter should identify and mark any and all underground utilities, sprinkler systems, septic lines, or other potential hazards. BW Party Supply LLC provides its best efforts to avoid any and all damage to property. Customer agrees to indemnify and hold harmless BW Party Supply LLC and its owners, operators, and other personnel from any and all liability, claims, damages, costs, and expenses arising from accidental damage.
Venue Deliveries and Pickups:
Venue-specific deliveries: For deliveries to venues with designated delivery windows or restricted access times, BW Party Supply will make every reasonable effort to arrive as close to the venue’s prescribed delivery window as operationally possible. Rental items will be delivered to a predetermined and mutually agreed-upon onsite location.
Unless specifically included in the signed quote or otherwise requested in writing by the renter, delivery service does not include set up, placement, staging, assembly, decorating, or coordination with other vendors.
If set up assistance is requested, labor charges will apply at the an hourly rate for each crew member assigned to the event, with a minimum of one (1) hour per crew member. Estimated labor hours may be included on the initial quote, however, actual labor time required onsite may vary due to venue restrictions, vendor coordination delays, accessibility limitations, site conditions, or changes requested by the renter or venue staff.
Any labor hours exceeding the original estimate will be invoiced separately following the event. The renter agrees to remit payment for any additional labor charges promptly upon receipt of the final invoice.
Additional labor charges may apply for delayed access, extended wait times, long carry distances, stairs, elevator restrictions, or venue-imposed delivery requirements.
Venue-specific pickups: For venue related pickups, our team will make every reasonable effort to arrive as close to the venue’s prescribed pickup window as operationally possible.
Prior to pickup, all rental items must be:
- Emptied of all food, beverages, decorations, and personal belongings
- Properly cleaned of excessive debris (please see cleaning fees in our Terms and Conditions for more information)
- Repacked in their original containers, racks, crates, or bags where applicable
- Consolidated into one predetermined pick up locations that is easily accessible to our crew
Unless specifically requested in advance by the renter in writing and agreed to by BW Party Supply, pickup service does not include searching for missing items, breaking down decor, repacking loose items, consolidating materials from multiple locations, or coordinating with venue staff or other vendors.
If BW Party Supply is requested to assist with packing, breakdown, consolidation, or locating rental items, additional labor charges will apply for each crew member assigned with a minimum billing of one (1) per crew member.
Estimated pickup labor hours may be included on the initial quote, however, actual labor time may vary due to venue restrictions, delayed access, improper packing, missing items, or other onsite conditions. Any labor hours exceeding the original estimate will be invoiced separately following the event, and the renter agrees to remit payment promptly upon receipt of the final invoice.
Indemnification and Hold Harmless: The Customer agrees to assume full responsibility and liability for the safekeeping and return of all rented equipment by Customer. Customer agrees to indemnify and hold harmless BW Party Supply LLC and its owners, operators, and other personnel from any and all liability, claims, damages, costs, and expenses arising from Customer’s use, misuse, and/or possession of rent
SMS Terms & Conditions
By providing your mobile phone number and opting in to receive text messages from BW Party Supply, LLC, you consent to receive SMS/MMS communications related to your inquiries, quotes, reservations, orders, deliveries, pickups, event coordination, customer service, and other service-related communications.
- How to Opt In
- Customers may opt in to receive SMS communications from BW Party Supply, LLC by providing affirmative consent during a telephone conversation with a BW Party Supply representative or by initiating a text message conversation with BW Party Supply.
- When verbal consent is obtained, customers are informed that messages may relate to inquiries, quotes, reservations, rental orders, deliveries, pickups, event coordination, or customer service; message frequency varies; message and data rates may apply; and they may reply STOP to opt out or HELP for assistance.
- BW Party Supply sends SMS messages only after the customer has affirmatively agreed to receive them or has initiated an SMS conversation with us. Consent to receive SMS messages is not a condition of purchasing or renting products or services.
Message Frequency: Message frequency varies based on your interactions with BW Party Supply, LLC and the services you request.
Message and Data Rates: Message and data rates may apply depending on your mobile carrier and service plan.
Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages from us unless you subsequently opt in again.
Support: For assistance, reply HELP to any message or contact BW Party Supply, LLC through the contact information provided on our website.
Consent to receive SMS messages is not a condition of purchasing or renting products or services from BW Party Supply, LLC.